White Horse Distribution, LLC
Shipping and Delivery Policy
At White Horse Distribution, LLC, we strive to provide an efficient and reliable shipping experience for our customers. Below are the details of our shipping and delivery process:
Processing Time
Orders are typically processed and prepared for shipment within 3 business days of order confirmation. Business days are Monday through Friday, excluding public holidays.
Shipping Methods
We use economy shipping options via USPS or UPS for confirmed delivery. All shipments require an adult signature upon delivery to ensure safe receipt of your items.
Delivery Timeframe
Most orders will arrive within 5 business days from the date of shipment. Please note that delivery times may vary depending on your location, and tracking information will be provided once your order is dispatched.
Free Shipping & Weight-Based Shipping Costs
We offer free standard shipping on all orders under 15 lbs. For items weighing over 15 lbs, a cost-sharing shipping fee will be applied based on the weight and delivery address. This will be clearly communicated at checkout.
Large or Bulky Items
For items longer than 5 feet length or any items requiring special handling (such as heavy or oversized products), please note that additional shipping charges may apply, and these items may require specialized handling or third-party shipping services. If applicable, our customer service team will contact you with the details before your order is processed.
International Shipping
Currently, we only ship within the United States. We are working on expanding our international shipping options in the future, and will keep our customers updated on any new developments.
Tracking & Notifications
Once your order has shipped, you will receive an email with a tracking number so you can monitor the progress of your delivery. Please allow up to 24 hours for tracking information to update.
Customer Responsibility
Please ensure your delivery address is accurate and complete when placing your order. White Horse Distribution, LLC is not responsible for delays or delivery issues due to incorrect addresses provided by the customer.
Contact Us
For any shipping and delivery inquiries, please contact us via email at main@whitehorsedistribution.com. Email is the best form of contact for record-keeping and tracking purposes, and we will respond promptly to assist with any questions or issues related to your order.
